What is a recommended strategy for CDI metrics reporting to avoid focus on a single metric?

• A. Rely on a single, high-impact metric.
• B. Ignore audits and rely on external benchmarks.
• C. Use a balanced scorecard of multiple metrics and conduct regular audits.
• D. Randomly select metrics with no governance.

Answer: (C)

The idea is to avoid placing all emphasis on one number and instead view CDI performance through a varied set of indicators that together give a fuller picture. A balanced scorecard with multiple metrics captures different dimensions—accuracy, timeliness, coding quality, and process reliability—so teams can see trade-offs and avoid gaming a single measure. Regular audits support this by ensuring data integrity, consistency, and governance across metrics, which keeps the reporting trustworthy and actionable.

Focusing on a single metric can distort behavior, driving improvements in that one area while neglecting others. Ignoring internal audits and relying solely on external benchmarks misses context and can lead to misinterpretation. Randomly selecting metrics with no governance produces inconsistent, unreliable reporting.