In CERT error categories, what does 'no documentation' indicate?

• A. Provider fails to respond
• B. Documentation is inadequate
• C. There is adequate documentation
• D. A different code than billed

Answer: (A)

In CERT error categories, “no documentation” means there is no documentation provided to support the billed service. It signals that the record is missing or insufficient to verify medical necessity and correct coding. It’s about the absence of documentation itself, not about the provider failing to respond to a request. If some documentation exists but doesn’t support the claim, that would be labeled as inadequate or insufficient documentation.